After-hours freight operations
Freight doesn't stop when your day shift clocks out.
We give your operation a dedicated night coordinator to handle check calls, TMS updates, exceptions and morning handoff while your team is offline.
You interview the candidates and choose who joins your operation. We handle recruiting, payment and replacement if things change.
One dedicated night operator. Simple monthly pricing.
Your operation, covered after hours
Track & trace · TMS updates · Driver communication · Exceptions · Morning handoff
After hours
Someone still has to watch the loads.
Drivers still check in. Customers still ask for updates. Appointments move. Documents go missing. Delays need to be escalated.
Without a dedicated night coordinator, that work usually stays with a dispatcher, operations manager or owner who already worked the day shift.
- 9:40 PMA driver needs an updated delivery appointment.
- 12:15 AMA customer asks where the load is.
- 2:30 AMA delay needs to be documented and escalated.
- 5:45 AMThe morning team needs a clean handoff.
What they handle
One person watching the operation while your team is off.
Your coordinator works inside the systems and procedures your company already uses.
Routine coverage
- Track and trace
- Driver check calls
- Pickup confirmations
- Delivery confirmations
- TMS updates
- Appointment confirmations
- POD and BOL follow-up
Exceptions and communication
- Customer status updates
- Detention tracking
- Delay escalation
- Exception management
- Driver communication
- Approved customer communication
- Morning handoff
You decide what the coordinator handles and when something needs to be escalated.
Before you interview them
We screen for the night shift, not just the résumé.
Before we send someone to you, we check whether they can actually handle the type of work the position requires.
01
English communication
Can they speak clearly with drivers, customers and your team?
02
Logistics experience
Do they understand freight operations, check calls, TMS updates, appointments, PODs and common exceptions?
03
Live operations scenario
We put candidates through a realistic situation involving multiple loads, a missing driver update, a customer requesting an ETA and an issue that needs escalation.
04
Work setup
We verify computer access, internet stability, backup connectivity and whether they can reliably work the required night schedule.
You still make the final decision. We bring you the people worth interviewing.
You choose the person
Tell us what you need. We'll bring you the right people to interview.
Tell us about the shift
We learn the schedule, systems, responsibilities, workload and type of experience you need.
Meet the finalists
We source and screen candidates. Your team interviews a small group and chooses the person who fits your operation.
Get them into the operation
Your coordinator learns your systems, procedures and escalation rules before taking over the assigned shift.
We handle invoicing, payment and the staffing side after the operator starts.
When staffing changes
If your night operator leaves, you shouldn't have to start over.
Hiring one contractor directly can leave the entire night shift tied to that person.
We keep the role, responsibilities and procedures documented. If someone leaves, we handle the search and help coordinate the transition to the replacement.
You choose the operator
Your team makes the final hiring decision.
We keep the role documented
The responsibilities, schedule and escalation rules stay organized around the position.
We handle the next search
If staffing changes, Nighters finds and screens the next group of candidates.
What your day team sees
A clean handoff before the morning shift starts.
The format can follow your existing process. The goal is simple: your team should know what happened overnight without reconstructing the shift themselves.
Sample morning handoff
June 18 · Night shift
- LOAD 4821Dallas, TX → Atlanta, GA
Delivered 3:14 AM.
POD requested from driver.
Customer updated.
- LOAD 6193Memphis, TN → Orlando, FL
Driver checked in 4:32 AM.
Current ETA 7:10 AM.
No issues reported.
- LOAD 7254Houston, TX → Nashville, TN
Receiver delay reported at 2:27 AM.
Customer notified.
Issue escalated according to procedure.
Open items
- POD pending on Load 4821
- Receiver confirmation pending on Load 7254
Sample report. Not real customer loads.
Simple monthly pricing
One dedicated position. One monthly invoice.
Pricing depends on the schedule, responsibilities, required experience and what you need the operator to handle.
Included
- Candidate sourcing
- Screening
- Client interviews
- Your final candidate selection
- Account setup
- Dedicated coverage during the agreed schedule
- Ongoing coordination
- Replacement recruiting when staffing changes
- One monthly invoice
Tell us what you need covered and we'll quote the position.
Built for freight teams with real work happening overnight.
Best fit
- Motor carriers
- Freight brokers
- 3PLs
- Logistics teams
- Companies with active overnight loads
- Teams currently using day-shift employees to cover nights
- Operations that need one dedicated person before building a larger night team
Nighters does not book loads for individual owner-operators and does not operate as a freight broker.
Behind Nighters
Built for the hours most teams don't want to cover.
Nighters Group was built around a simple operational reality: freight keeps moving long after the day shift signs off.
Our approach brings together experience in logistics operations, after-hours coverage, driver communication, customer support, and B2B operations to build dependable overnight teams for freight companies.
We focus specifically on the work that happens after hours — monitoring loads, communicating with drivers, updating TMS records, handling exceptions, documenting activity, and preparing a clean handoff for the morning team.
Every operator is screened for real overnight work, communication, judgment, reliability, and the ability to follow your procedures.
Your operation already has a way of doing things. Our job is to make sure it keeps running when the day shift goes home.
Common questions
Straight answers before you talk to us.
Yes. The coordinator is assigned to your operation during the agreed schedule and works inside your systems.
Request candidates
Tell us what happens after hours.
Tell us about the shift, what needs to be handled and the type of experience you need. We'll review it and contact you to discuss the position.